Frequently Asked Questions
What is CX Survey and how will it benefit my business?
Turn your iPad or Android Tablet into a dedicated customer experience survey tool. Either fully integrated with a POS, CRM or booking system (requires an API) or else stand alone, CX Survey is specific to the customer and therapist/service provider's name and asks the customer just one simple question at the Point of Sale (not via a delayed often misleading email):
"Hello (customer). How was your treatment with (name of service provider)?" and then a 5 Star rating is selected. Easy 🙂
How does the trial work?
It's easy! You can try out CX Survey free for 30 days on a single KIOSK!
After your trial, pricing plans are based on registered KIOSKs and are charged at USD$29 per KIOSK, per month or pay for 10 months and get 12. You can de-register and add KIOSKs at any time and only pay for those that are registered. You can cancel at any time.
What happens after the trial ends?
If you haven't already provided us with your payment details (using just a single KIOSK during the trial), we will email you at the end of your 30 days and ask if you would like to subscribe and if so we will direct you to our subscription page.
If you have already provided us your payment details (more than one KIOSK during the trial), we will email you that your monthly subscription commenced. You always have the option to change it to annual and receive two months free.
Can I cancel my subscription?
You can cancel your subscription at any time and it will cease at the next anniversary of your subscription's billing cycle - be it monthly or annual
What kind of equipment do I require?
For your KIOSK we recommend using an Apple iPad Mini or a similar size Android tablet. This keeps the KIOSK un-assuming on your counter. The software will work however, on any size tablet.
We also recommend placing the KIOSK on a stand for ease of access by the customer. A stand we recommend is the Slope stand from Dekke.